Players have reported black screen problems when launching the game. The official team is aware of this and is currently investigating the cause. Please be patient while awaiting an official fix.
Due to high player traffic, some users have experienced long queue times or disconnection issues, particularly in the European servers. If you're facing this problem, here are a few suggestions:
1) Try creating a character on servers outside of Europe.
2) Wait for the official server expansion to improve connection stability.